Terms and Content Guidelines

User Support and Assistance

We provide multiple channels for support and assistance:

Direct contact with our support team at [email protected]
In-chat response flagging for immediate attention
Access to @aichiki, our dedicated support character

@aichiki can be summoned in any character chat by typing @aichiki:

She will review the conversation context and provide relevant assistance
Users can seek help with technical issues, content concerns, or general guidance
@aichiki maintains access to chat context to provide informed support
When users provide feedback about the app to @aichiki, this information may be logged and shared with the support team to improve the platform

Content Moderation Philosophy

We believe in maintaining immersive conversations without disrupting the user experience with frequent warnings or restrictions. Our approach focuses on intelligent content adaptation rather than outright rejection of potentially problematic content.

Content Adaptation Process

Our system automatically adapts character responses and interactions to maintain safety while preserving the intended personality and interaction style
Character definitions that could promote harm, self-harm, or negative self-image will be automatically transformed into constructive interactions
We may modify certain inputs during character creation to ensure compliance with our safety standards while maintaining the character's core concept
In some cases, you may receive notifications about specific content adjustments, but we prioritize maintaining conversation flow

Prohibited Content

While we aim to adapt content when possible, certain types of content are strictly prohibited:

Content that promotes or glorifies illegal activities
Content that encourages self-harm or harm to others
Sexually explicit content involving minors or non-consensual scenarios
Content that violates privacy rights or intellectual property of others
Content that constitutes targeted harassment of individuals

Hate Speech, Political, and Divisive Content

To foster a safe and creative community, we prohibit content that is hateful, inflammatory, or uses the platform to advance a political agenda at the expense of others. Our platform is not a venue for political warfare.

Hate Speech: Content that attacks, demeans, or promotes discrimination against individuals or groups based on race, ethnicity, religion, nationality, sexual orientation, gender identity, or disability is strictly forbidden. This includes using symbols or imagery to promote hatred.
Political Power Dynamics: We do not allow content, especially imagery, that depicts dominance-submission scenarios or power games between real-world nationalities, political groups, or religions. For example, depicting one country's symbols in a dominant or submissive relationship to another's is a clear violation of this rule.
Inflammatory Political Content: Content that glorifies political violence, promotes extremist ideologies, or spreads propaganda intended to incite hatred is not allowed.

Characters or content violating this policy will be removed. Repeat or severe violations will result in account termination.

Age Regression and Minor Roleplay Policy

To maintain a safe environment and prevent the normalization of inappropriate dynamics, AICHIKI prohibits characters and scenarios that:

Place users in the role of children under 13 years old in any interactive context
Feature age regression themes where adult users roleplay as young children
Create scenarios involving helpless or dependent child characters interacting with significantly older characters in family or caretaker dynamics
Focus on child-like vulnerability, dependence, or innocence as primary character traits
Establish power imbalances between child characters and adult/teenage characters that could normalize inappropriate relationships

This policy applies regardless of whether content is explicitly sexual, as such scenarios can create environments that normalize concerning dynamics or attract users with inappropriate intentions. Characters violating this policy will be restricted to private mode or removed entirely at AICHIKI's discretion.

Adult Characters with Harmful Orientations

AICHIKI strictly prohibits characters that:

Are defined as having sexual attraction to minors (pedophiles)
Express or normalize sexual interest in children
Are characterized by predatory behavior toward minors
Glorify or romanticize illegal sexual behaviors involving children
Promote or encourage illegal sexual activities of any kind

Such characters will be immediately removed, and the creating user's account may be subject to suspension or permanent termination.

This list is not exhaustive, and AICHIKI reserves the right to reject or modify any content that violates platform standards or applicable laws.

Real Persons and Copyrighted Characters

While we love creativity and understand the appeal of bringing beloved characters and personalities to life, we also respect real people's privacy and intellectual property rights.

Characters Based on Real People

All characters on AICHIKI are fictional and any resemblance to real persons, living or deceased, is purely coincidental... or is it? 😉

If you are a real person and discover a character that appears to be based on you (whether you're a celebrity, public figure, or private individual), we take this seriously. Simply contact us at [email protected] with:

Reasonable proof of your identity
Details about the character in question

We will promptly investigate and either remove the character entirely or modify it to remove identifiable elements. We believe everyone deserves control over their digital likeness.

Copyrighted Characters and Entities

Fan creativity is wonderful, but we also respect intellectual property rights. If you own the copyright to a character, franchise, or other creative work that has been recreated on our platform without permission, please reach out to us.

Proof of copyright ownership or authorized representation
Specific details about the infringing character(s)

Here's how we handle these situations - because we believe in fairness for everyone involved:

Characters with minimal user interaction: We can remove them completely if that's your preference
Characters with significant user investment: We will modify the character by changing the name, image (to a similar AI-generated alternative), and description to remove copyrighted elements while preserving the core personality for existing users

This approach respects intellectual property rights while also honoring the time and emotional investment users have made in their conversations. We believe all parties - creators, rights holders, and users - deserve consideration in finding the right solution.

We appreciate copyright holders who approach us constructively and understand that popular characters have developed their own community of users who deserve respect too.

Please note: We respond to legitimate requests from verified rights holders. We reserve the right to request additional verification and may not act on requests that appear frivolous or made in bad faith.

Privacy and Data Protection

AICHIKI SRL, registered in Romania and operating under EU regulations, takes your privacy seriously:

Chat conversations remain private and are not used for AI training
Automated safety monitoring occurs to maintain platform safety
In rare cases where content is flagged, human moderators may review conversations after seeking user permission
If no response is received within 48 hours of a permission request, we may proceed with review to maintain platform safety
We use multiple AI services, including Anthropic and OpenAI, for response generation and content validation
We never share user information to third parties
API calls to AI services have no user identifiers linked to the data we send
Data Export and Deletion Rights: Users have the right to export all their data at any time and can permanently delete their account and all associated data through the account settings

For complete details on data handling, please review our Privacy Policy.

Cookie Usage

AICHIKI uses cookies only for essential authentication purposes:

We use cookies solely for Firebase authentication to enable you to log in and maintain your session
These cookies are strictly necessary for the platform to function properly
We do not use any analytics cookies, tracking cookies, or advertising cookies
We do not collect or share any user data through cookies beyond what is required for authentication
Without these essential authentication cookies, you would not be able to log in to your account

AICHIKI requires authentication cookies to function. As we only use essential cookies for authentication and no optional cookies, there are no cookie preferences to manage.

Please note that Firebase Authentication may set cookies from Google domains (such as accounts.google.com) to facilitate the login process. These are essential for authentication and are not used for tracking or advertising purposes.

Character Ownership and Rights

1. Character Creation

Users retain intellectual property rights to their unique character concepts
AICHIKI SRL will not commercialize or reproduce user-created characters without permission
General character concepts and inspiration remain freely available to all users

2. Data Access and Control

Users can export their data at any time
Users have full control over their chat history deletion
In the event of company dissolution, users will receive instructions for data export

3. Public Character Deletion Policy

While users maintain ownership rights to their characters, public characters with user interactions are subject to special deletion rules:

Characters that were always private and have no ongoing chats with other users can be deleted immediately at any time
Characters that were public and have at least one interaction with other users follow a staged deletion process, even if later made private:
- When deletion is requested, the character first becomes private (if not already), preventing new conversations
- Existing conversations remain accessible until they become inactive for at least one month
- After all conversations are frozen due to inactivity, the character can be fully deleted
- Popular characters with continuous active conversations may remain in this state indefinitely
This policy balances the creator's rights with the rights of users who have invested time in conversations

When making a character public, users will be notified that public characters with user interactions are difficult to delete completely and may remain on the platform in a private state if they remain in active use.

Apple App Store Required Terms (iOS Users Only)

This section applies to users who access AICHIKI via the Apple App Store.

This EULA is between you and AICHIKI SRL, not Apple Inc.
AICHIKI SRL is solely responsible for this app and its content.
Your license to use the app is non-transferable and limited to Apple-branded devices you own or control under Apple's usage rules.
Apple is not responsible for providing maintenance, support, or addressing any claims, including liability or legal compliance.
In case of any intellectual property claims, AICHIKI SRL will handle all responsibilities.
Apple and its subsidiaries are third-party beneficiaries of this agreement and may enforce its terms.

Subscription Terms and Billing

AICHIKI offers subscription services to access premium features:

1. Subscription Management

Subscriptions are billed on a recurring basis (monthly or yearly) until canceled
Users can manage subscriptions through their account settings, app store account, or by contacting support
Cancellation requests must be submitted at least 24 hours before the renewal date

2. Cancellation and Refunds

Users may cancel their subscription at any time
Cancellation will take effect at the end of the current billing period
No refunds are provided for partial subscription periods unless required by law
In exceptional circumstances, refund requests can be submitted to [email protected] for review

3. Pricing and Changes

AICHIKI reserves the right to change subscription pricing with appropriate notice
Existing subscribers will be notified of price changes at least 30 days in advance
Special promotional rates may be offered for limited periods and will revert to standard pricing after the promotional period ends

4. Auto-Renewal

Subscriptions automatically renew unless canceled before the renewal date
Payment will be charged to the user's account at confirmation of purchase
For monthly subscriptions, renewal occurs each month on the same date as the original purchase
For yearly subscriptions, renewal occurs each year on the same date as the original purchase

For any subscription-related inquiries, please contact our support team at [email protected].

Account Termination and Access Restrictions

AICHIKI reserves the right to restrict access, suspend, or permanently terminate user accounts under the following circumstances:

Violation of these Terms of Service or Community Guidelines
Creation of prohibited content as defined in these terms
Abuse of platform systems, including but not limited to:

Attempting to circumvent content validation systems
Exploiting technical vulnerabilities or system weaknesses
Creating multiple accounts to evade restrictions or bans
Manipulating or gaming platform features in unintended ways

Harassment of other users or AICHIKI staff
Use of the platform for illegal activities
Any behavior that compromises platform safety or integrity

Account actions may be taken without prior warning for severe violations. AICHIKI reserves the right to make these determinations at its sole discretion, including for violations not explicitly listed in these terms. Users whose accounts are terminated for violations are not entitled to refunds of any paid services.

Appeals for account actions may be submitted to [email protected] and will be reviewed on a case-by-case basis.

Limitation of Liability and Disclaimers

By using AICHIKI services, you acknowledge and agree to the following:

1. Service Availability

AICHIKI services are provided on an "as is" and "as available" basis
We do not guarantee uninterrupted or error-free service
We reserve the right to suspend or terminate services for maintenance or updates
Service availability may vary based on geographic location, device compatibility, and network conditions

2. Warranty Disclaimer

AICHIKI makes no warranties or representations about the accuracy or completeness of content available through our services
We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement
User interactions with AI characters are provided for entertainment purposes and do not constitute professional advice

3. Limitation of Liability

AICHIKI SRL and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages
Our total liability for any claims arising from or related to these terms or our services shall not exceed the amount paid by you to AICHIKI during the 12 months preceding the claim
These limitations apply to all claims, regardless of the legal theory, and whether or not we have been warned of the possibility of such damages

4. Indemnification

You agree to defend, indemnify, and hold harmless AICHIKI SRL and its affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of our services or violation of these terms.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages. Accordingly, some of the above limitations may not apply to you.

Translation Services and Language Accuracy

AICHIKI provides automated translation services across multiple languages to make our platform accessible to users worldwide. We want to be transparent about how this works and our limitations.

Translation Disclaimer

AICHIKI SRL is not responsible for the accuracy, completeness, or appropriateness of translations in any content on our platform, including:

Character descriptions and dialogue
Chat conversations and responses
Help documentation and support materials
Platform interface elements and notifications

We provide automatically translated content in good faith to deliver the best possible service to our international user base. However, we rely entirely on AI translation models and cannot manually verify translations in all supported languages, as we are not native speakers of every language we support.

If translated content appears offensive, inappropriate, humorous in unintended ways, or simply incorrect, this is likely an AI translation error for which AICHIKI SRL bears no responsibility. Translation AI, while sophisticated, can misinterpret context, cultural nuances, and intended meaning.

Reporting Translation Errors

We encourage users who discover translation errors to help us improve by reporting them to [email protected] with:

The exact location where the error was found
A screenshot if possible
A description of what the translation says versus what it should say
The language(s) involved

We will do our best to correct reported errors and provide feedback to our AI translation systems to prevent similar mistakes in the future. Thank you for your understanding and patience as we work to improve our multilingual experience.

AICHIKI Content Guidelines and User Agreement

Our Approach